HOTEL POLICY

ADDRESS
West Rocks Townhouse 44-46 Grand Parade, Eastbourne, East Sussex, BN21 4DL 
Tel: 
01323 725217  Email: info@westrockstownhouse.com 

CHECK IN / OUT
Check-in from 15:00 hours / Check-out until 11:00 hours. 

Sorry, but we charge £50 for unreturned keys to your card guarantee.

 

CANCELLATION / PREPAYMENT

5 days written notice must be given for cancellation or 1 night accommodation will be charged.

We do reserve a right to cancel the reservation up to 48h before the booking time.


CARDS ACCEPTED

VISA, MASTERCARD, MAESTRO, SWITCH. The hotel will pre-authorise credit/debit cards on arrival for a minimum of £50, this will show as pending on your account and will only be utilised if charges are due. We do not have your money at this stage, it is your bank holding. Release of this pre authorisation is down to your bank's policy and we cannot influence this. If in doubt please do not use a card where you are relying on funds available to use in the near future.


LIFT
Lift serves all floors. It will not accommodate large motorised wheelchairs. 



PARKING

WE DO NOT HAVE A CAR PARK BEING ON THE SEAFRONT 
Street Parking is subject to availability. 
(NCP car parking located 8 minutes walk away)
We have council issued parking permits for Zone H. Cost £2 if you can secure a space, alternatively some of the side roads are free of charge.

SMOKING
Not permitted in any part of the hotel or rooms. £250 charge will apply for transgressions. 

SAFE 
You may leave small sized valuables in our small safe. 
Property must be declared and witnessed by us including any cash. 


DISABLED ACCESS
There is a ramp to the lower floor where you may access the lift to all floors.  
There is also a fully accessible double bedded room on the ground floor with an en-suite wet room. 

PETS

We welcome pets. No puppies. Cost is £15 per pet per night.