HOTEL POLICY

ADDRESS
West Rocks Hotel 44-46 Grand Parade, Eastbourne, East Sussex, BN21 4DL 
Tel: 
01323 725217  Email: info@westrockshotel.com 

CHECK IN / OUT
Check-in from 14:00 hours / Check-out until 10:30 hours 

 

CANCELLATION / PREPAYMENT

5 days written notice must be given for cancellation or 1 night accommodation will be charged.

1night accommodation required to book your stay.

We do reserve a right to cancel the reservation up to 48h before the booking time.


CARDS ACCEPTED

VISA, MASTERCARD, MAESTRO, SWITCH. The hotel reserves the right to pre-authorise credit cards prior to arrival.​


LIFT
Lift serves all floors. It will not accommodate large motorised wheelchairs. 

Disabled access via rear ramp where staff will gladly assist. 

PARKING
Street Parking is subject to availability. 
(NCP car parking located 8 minutes walk away)
We have council issued parking permits for Zone H. Cost £2

BREAKFAST TIMES 
8:30, after pre-booking


SMOKING
Not permitted in any part of the hotel or rooms. £250 cleaning charge applies. 

PICNIC
Delicious picnic bags may be arranged for days out. Please order before midday. 

SAFE 
You may leave small sized valuables in our small safe. 
We do not accept more than £3,000 worth of cash or valuables. 

LAUNDRY
Please ensure laundry is handed to Reception by 15:30 to guarantee next day return.

DISABLED ACCESS
There is a ramp to the lower floor where you may access the lift to all floors.  
There is also a fully accessible room on the ground floor with an en-suite wet room. 

PETS

We welcome small to medium size dogs subject to approval by the hotel. No puppies. One dog per room. Cost is £10. 

Sadly, dogs not allowed in the bar or restaurant.

Please discuss this with the hotel in well advance of your stay as we have designated dog friendly rooms only.

Refundable £50 deposit will be required at check in and refunded on inspection of the rooms