HOTEL POLICY
ADDRESS
West Rocks Townhouse 44-46 Grand Parade, Eastbourne, East Sussex, BN21 4DL
Tel: 01323 920800 Email: info@westrockstownhouse.com
CHECK IN / OUT
Check-in from 15:00 hours / Check-out until 11:00 hours.
Sorry, but we charge £50 for unreturned keys to your card guarantee.
CANCELLATION / PREPAYMENT
5 days written notice must be given for cancellation or the 1st nights' accommodation will be charged.
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We do reserve a right to cancel the reservation up to 48h before the booking time.
CARDS ACCEPTED
VISA, MASTERCARD, MAESTRO. The hotel reserves the right to pre-authorise credit/debit cards on arrival for a minimum of £50, this will show as pending on your account and will only be utilised if charges are due. We do not have your money at this stage, it is your bank holding.
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CASH
WE DO NOT ACCEPT CASH FOR ROOMS UNDER £75 AND ONLY BY PRIOR ARRANGEMENT - IF ACCEPTED A VALID IN DATE ID IS ALSO REQUIRED TO VERIFY YOUR ADDRESS
LIFT
Lift serves all floors. It will not accommodate large motorised wheelchairs or very large Prams.
PARKING
WE DO NOT HAVE A CAR PARK BEING ON THE SEAFRONT
Street Parking is subject to availability.
(NCP car parking located 8 minutes walk away)
We have council issued parking permits for Zone H. Cost £2.20 if you can secure a space, alternatively some of the side roads are free of charge.
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SMOKING
Not permitted in any part of the hotel or rooms. £250 charge will apply for transgressions.
SAFE
You may leave small sized valuables in our small safe.
Property must be declared and witnessed by us including any cash.
DISABLED ACCESS
There is a ramp to the lower floor where you may access the lift to all floors.
There is also a fully accessible double bedded room on the ground floor with an en-suite wet room.
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PETS
We welcome pets. No puppies. Cost is £15 per pet per night. You will get a bed, bowl, mat and some treats.
You must inform us prior to arrival
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